Two careers that ran side by side for twenty years.
We ran a restaurant floor. We also ran managed services, where uptime is the product and a client’s data outranks everything else. This company is where the two met.
Twenty years in hospitality
From sixteen to thirty-six, in restaurants. Fourteen of those years as a general manager. We hired through seasonal turnover that never let up, held the floor together on Saturday nights, and answered for compliance when an inspector walked in without warning.
So we know what certifying a whole staff costs. We know the Thursday-afternoon jolt of finding out three people’s cards expired last month. We paid for the printed packets and chased the paperwork, and we watched good employees fail an exam because nobody had written the study material for how they learn.
And just as long in technology
This one also started at sixteen, running alongside the restaurant years instead of following them. Most of it in managed services, where uptime is the product. A client pays you to keep the thing from breaking, and to guard their data ahead of whatever else wants your afternoon.
Eight of those years went to Cards Technology, as a service manager and a member of the executive leadership team. The processes and documentation we put in place there cut inefficiency by about a quarter. TechMD acquired us, and we went on to direct the Tier 3 support team across every region the company served.
That work teaches you a specific set of questions. What happens at two in the morning. What happens when a drive fails. What happens when the person who set something up left two years ago and wrote nothing down. Building software asks different questions, and most software projects never have anyone in the room asking these ones.
Where the giving-back part comes from
Thirteen years volunteering with United Cerebral Palsy of Delaware, from age five to eighteen. Long enough that it stopped registering as something we did and turned into something we assumed everyone did.
That is why working with local non-profits sits in the plan for this business instead of at the bottom of it. We have arranged nothing so far and will not pretend otherwise. Saying it here is how we hold ourselves to it.
How we work
You work with the person doing the work. No account manager, no handoff to a delivery team, no bench of juniors learning on your budget. For a company this size that is the truth, and it happens to be the arrangement most small businesses want after being sold a senior and staffed an intern.
We take a small number of client projects a year, which is why the ones we take get real attention. If your problem is not a good fit for what we do, we would rather say so in the first conversation than three months in.
Got something that needs building?
Tell us what is slowing your business down. If we can help, we will say so. If we cannot, we will tell you that too.
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